Media Sales Coordinator
Powered by Africa's largest retailer, Rainmaker Media is positioned to reach over 80% of SAs shoppers directly through its digital and physical media channels, has exclusive access to the continent's largest retail audience, and uses rich shopper data and advanced analytics to create the continent's first precision retail media service. We're currently building a cutting edge, collaborative, passionate team and seek the best talent out there to join us in shaping our new culture and delivery ambitions!
This new and pioneering division within Shoprite is looking to appoint a Media Sales Coordinator.
Role Purpose:
The purpose of the Media Sales Coordinator role is to support the Media Agency to achieve its sales and growth targets through the efficient execution of sales operational and administrative functions. The role requires a meticulous and adaptable individual who understands sales performance metrics and is able to provide excellent administrative support to ensure sales targets are met.
Role Description:
- Provide administrative support to the sales department in the execution of all sales and operational priorities and plans.
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Support the sales department by ensuring campaigns are booked and captured on the booking tool and tracking overall campaign activities and objectives.
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Receive and process purchase orders ensuring compliance with all standards and approvals.
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Raise and issue sales transaction invoices ensuring compliance with all standards and approvals.
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Verify orders, including customers' personal information and payment details.
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Contact customers by phone or email to answer queries and obtain required information.
- Maintain and update sales and customer records, ensuring all records are accurate and complete.
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Expedite orders through internal liaison and ensure on time delivery.
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Direct feedback from customers to relevant departments and follow up on actions taken.
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Data segmentation using internal data tools.
Qualifications and experience:
- Grade 12 certificate - (essential).
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Degree or Diploma in Business Administration, Sales or related - (desired).
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+2 years' experience as sales administrator or sales support agent with strong knowledge and exposure to sales administrative functions and processes – (essential).
- Exposure to an ecommerce, media agency or campaign management environment – (desired).
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Strong knowledge and experience in generating purchase orders, invoices and reports and working with data from different systems – (essential).
- Knowledge of collaboration tools and process-based workflows – (essential).
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Knowledge and exposure to administrative recordkeeping – (essential).
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Strong proficiency in MS Office specifically Word and Excel (essential)
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Exposure to an omnichannel media booking tool will be an advantage - (highly desired)
- Experience working with Keynote and PowerPoint – (desired)
Key competencies and work ethic:
- Customer orientated - Committed to providing a high-quality customer service. Ensures customer needs are understood, problems timeously resolved, and expectations met.
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Excellent written and verbal communication skills with well-developed spoken and written fluency in English along with the ability to convey information and data clearly, accurately and succinctly.
- Team player and collaborative partner – Builds meaningful and sound relationships both internally and externally. Manages client expectations well.
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Stays up to date with global media trends and insights.
- Ability to work under pressure and manage multiple demands while organizing, prioritizing and reordering workload in a rapidly changing and fast-moving environment.
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Results and quality focused, setting stretch goals for self and others, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.
Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.
