My Client is the CEO of 8 fuel sites in the Mpumalanga region, seeking a dynamic forward-thinking leader with experience in the retail fuel sector. The successful candidate will oversee 4 sites in this region.
Position Overview
The Head of Operations is responsible for overseeing the management, operations, performance and profitability of multiple fuel sites, along with development and execution of marketing strategies and campaigns. This role will also ensure consistent standards across all locations, drive sales growth, manage site managers and maintain compliance with company policies and regulatory requirements.
The successful candidate must be
- Forward-thinking and proactive with operations functions
- Energetic, entrepreneurial and eager to shape marketing from the ground up
- Comfortable wearing many hats
- Results-focused and willing to experiment with creative approaches
- Confident presenting ideas and updates to the CEO and senior stakeholders
- Passionate about creating memorable customer experiences and growing brand loyalty
Key Responsibilities
Operational Leadership
- Oversee day-to-day operations across multiple fuel sites.
- Ensure sites meet company and brand standards for cleanliness, safety and customer service.
- Implement and monitor operational policies and procedures.
Financial Management
- Develop and manage budgets for each site.
- Monitor sales, margins and expenses to achieve profitability targets.
- Analyse financial reports and implement corrective actions when needed.
Team Management
- Recruit, train and mentor site managers and staff.
- Conduct performance reviews and create development plans.
- Foster a positive, customer-focused culture across all stores.
Customer Experience
- Ensure consistent delivery of excellent customer service.
- Handle escalated customer issues and complaints.
- Implement initiatives to improve customer satisfaction and loyalty.
Inventory & Supply Chain
- Ensure stock levels, ordering and vendor relationships are maintained across sites.
- Ensure accurate inventory management and minimise shrinkage.
- Coordinate promotions and merchandising across stores.
Compliance & Safety
- Ensure adherence to health, safety and food handling regulations.
- Maintain compliance with labour laws and company policies.
- Conduct regular audits and inspections.
Strategic Growth
- Identify opportunities for expansion, new product offerings and local marketing.
- Monitor competitor activity and market trends.
- Drive initiatives to increase foot traffic and sales.
Minimum Requirements
- Qualification in Business Administration, Retail Management, or related field (advantageous).
- Minimum 5 years of fuel retail management experience, with at least 2 years in multi-site management.
- Proven track record of achieving sales and operational targets.
- Proven track record of successful implementation of new or improved processes.
- Knowledge of fuel retail operations, food service and merchandising.
- Proven success of marketing and brand management principles and implementation.
Skills & Competencies
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with financial acumen.
- Ability to manage multiple priorities and locations simultaneously.
- Customer-focused with a passion for retail excellence.
- Problem-solving and decision-making skills.
- Proficiency in fuel retail management systems and Microsoft Office Suite.
Performance Indicators
- Achievement of sales and profitability targets across all sites.
- Employee retention and engagement levels.
- Customer satisfaction scores.
- Compliance audit results.
- Operational efficiency and reduced shrinkage.
Please note: We sincerely appreciate your interest in this opportunity. While we are grateful for every application, only shortlisted candidates will be contacted. If you do not hear from us within 5 working days, please consider your application unsuccessful.
Pay: R30 000,00 - R40 000,00 per month
Application Question(s):
- With which fuel brands have you gained management experience?
- How many sites do you have experience managing?
- Which fuel retail software applications are you proficient with?
Work Location: In person
