Kendrick Recruitment is currently seeking a dedicated and skilled Relief Travel Specialist to join a leading luxury travel company. This role is vital for maintaining high standards of guest experience and operational efficiency while demonstrating a strong commitment to sustainability and community care.
Key Responsibilities:
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Oversee teammates' desks during absences (sick leave, annual leave, or educational leave), managing requotes and ongoing proposals.
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Assist with brochure quotes and develop agent educational bookings/hosted educational bookings, ensuring seamless trips in collaboration with Sales.
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Implement and test new systems and procedures.
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Chase provisional bookings and follow up on dead leads during quieter periods.
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Assist in loading bookings for consultants during peak periods.
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Plan and design creative itineraries.
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Maintain clear and consistent communication with agents, sales teams, preferred supplier partners, and colleagues.
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Participate in rotational emergency duty as per the Retail Emergency BOP.
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Work early and late shifts on a weekly rotational basis.
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Provide calm and professional service to agents and guests.
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Uphold the company's values of caring for people, land, and wildlife.
Knowledge Required:
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Passion for delivering service excellence.
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In-depth knowledge of Tourplan and Microsoft systems is advantageous.
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Familiarity with South Africa, Southern, and East Africa is preferable.
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Willingness to assist and learn continuously.
Skills Required:
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Strong understanding of terms and conditions, product knowledge, and the company's destinations.
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Knowledge of travel industry channels and markets.
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Ability to formulate strategies and make commercial decisions.
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Excellent problem-solving skills and teamwork.
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Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) and Tourplan is advantageous.
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Experience with WETU is a plus.
Personal Characteristics:
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Strong interpersonal skills and sense of urgency.
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Passionate about guest satisfaction and self-motivated to meet deadlines.
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Willingness to share knowledge and inspire others.
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Driven by motivation rather than targets.
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Administration-driven with excellent organizational skills.
Previous Work Experience Required:
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Minimum of 3-5 years of inbound tour consulting experience.
If you are passionate about creating exceptional travel experiences and are ready to take on a dynamic and challenging role, we encourage you to apply today!
