Ultimately driving satisfaction, loyalty, and advocacy. We are seeking an individual that is a digital native, thrives in grey space and loves to move fast in a dynamic role requires a blend of strategic thinking, analytical skills, strong collaboration abilities, and a deep understanding of the customer journey.
KNOWLEDGE, SKILLS and ABILITIES (KSA)
- Strongly independent with an ability to drive synergy, work within the Organization whilst challenging traditional mindsets. Willing to and enjoys rolling up their sleeves with the team to deliver.
- They can set an overarching strategy that is clear, simple, and easy to communicate and can be understood at a glance by their entire organisation.
- Must have strong confidence, a point of view, and the ability to bring out the best in people by putting them in a position to succeed.
- Capable of moving from data reporting to insight creation.
- Ability to understand and deliver solutions that are viable across a digital and physical experience including in our dealerships.
- Ability to handle multiple tasks/projects with a results-driven mentality.
- Undertands the human centered design process.
- Role model Ford+ Behaviours.
- Global calls will be required.
- Ability to influence, obtain cross-functional support, managing extended team and partner relations.
- Creative problem-solving skills, strategic thinker, and high degree of intellectual curiosity to address business problems.
QUALIFICATIONS and EXPERIENCE
- Bachelor’s degree or equivalent
- 5+ years Marketing, sales or service automotive experience culminating in a sound ability to project manage, problem solve, manage key stakeholders and influence others.
