Job Summary:
We are seeking a highly motivated and customer-focused Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, resolving customer complaints, and meeting sales targets.
Key Responsibilities:
1. Customer Service: Respond to customer inquiries, complaints, and feedback via phone, email, or chat.
2. Sales: Meet sales targets by promoting products or services to customers.
3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner.
4. Performance Metrics: Meet performance metrics such as call handling time, first call resolution, and customer satisfaction.
Requirements:
1. Excellent Communication Skills: Strong verbal and written communication skills.
2. Customer Service Skills: Ability to provide excellent customer service and handle customer complaints.
3. Sales Skills: Ability to meet sales targets and promote products or services.
4. Problem-Solving Skills: Ability to resolve customer complaints and issues.
Job Types: Full-time, Permanent
Pay: R500,00 - R1 000,00 per month
Work Location: In person
