MSA Outsourcing Solutions is a South African based Company focused predominantly in staffing for USA based clients. We provide high caliber staff, filling various roles in a multitude of industries across the USA. Our turnaround time is expedient, and everything is expected yesterday.
We are seeking an experienced IT Compliance & Desktop Support Technician to join our team. This role is best suited for someone who enjoys working independently, solving complex technical issues at scale, and improving processes through automation.
The position involves troubleshooting recurring issues across large numbers of devices, implementing efficient solutions, and supporting IT compliance initiatives. The ideal candidate is highly self-motivated, detail-oriented, and comfortable managing long-term projects with minimal supervision, to work hand-in-hand with our USA based clients, building and meeting their customer service goals and needs.
Please note that the role will be office-based in Houghton Estate Johannesburg, operating during USA EST hours (3pm-12am daylight savings dependent).
Key Responsibilities
- Diagnose and resolve desktop hardware and software issues across a large fleet of devices.
- Investigate recurring technical problems affecting multiple endpoints and develop scalable solutions.
- Create and maintain PowerShell scripts and other automation tools to streamline repetitive tasks.
- Perform IT compliance-related activities, including device health checks, remediation, and reporting.
- Troubleshoot Windows operating system and endpoint management issues.
- Work independently on projects that may span several weeks while maintaining progress and documentation.
- Communicate professionally with internal teams and occasionally with clients.
- Assist with Microsoft 365 administration and basic networking tasks when required.
Required Skills & Experience
- Strong desktop troubleshooting and technical support experience.
- Advanced knowledge of PowerShell and scripting for automation.
- Ability to identify patterns in technical issues and develop efficient remediation strategies.
- Strong analytical and problem-solving skills.
- Experience working independently with minimal supervision.
- Excellent time management and organizational skills.
- Clear verbal and written English communication skills with little to no noticeable accent for occasional client interactions.
Preferred Qualifications
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
- Experience with Microsoft 365/O365 administration.
- Familiarity with endpoint management and IT compliance processes.
- Experience supporting large enterprise environments is an advantage.
Ideal Candidate
You are someone who thrives on solving repetitive technical challenges in smarter ways. Rather than manually fixing hundreds of devices one by one, you naturally look for opportunities to automate, optimize, and improve processes. You can manage long-term technical projects independently and require minimal day-to-day supervision.
Experience:
- Desktop Support: Preferred
- PowerShell/Scripting: Required
- Microsoft 365 Administration: Preferred
- Networking: Basic knowledge preferred
Salary: R20,000 (Negotiable)
Job Type: Full-time
Pay: From R20 000,00 per month
Work Location: In person
