To greet and welcome guests, assist with service requests and follow policies and procedures as set out by the Lodge. Creating a guest experience Liaison between all departments, reservations, events, maintenance, housekeeping, food and beverage Ensuring the maintenance and upkeep of Front Office areas Adhere to health and safety regulations Purpose of the Department: Employees of the Front Office Department often provide the first and last impression of the Lodge to their guests. It is therefore important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service. Important aspects of the Front Office Department of the Lodge: Hospitality, a warm welcome Often provide the first and last impression Often have longest contact with guest Continuity: Long term service, recognition of repeat guests, remember names, guest histories Acquaint guest with hotel Assist guests with luggage, transportation and any other service arrangements needed during their stay Sell hotel food and beverage outlets Up-sell: Suggest superior and governor Smooth over disgruntled guests
