The Head: Solutions Enablement and Customer Insights is responsible for leading the customer strategy, insights, proposition and experience agenda within Solutions Enablement. The role provides strategic direction and thought leadership to ensure that customer, client and member needs are translated into integrated value propositions, differentiated experiences and actionable business opportunities that support Sanlam Corporate’s contribution to the broader SA Ecosystem ambition.
Working across business units and in partnership with Member Services, Product, Digital, Distribution and other ecosystem stakeholders, the role drives customer-led decision-making, proposition development, customer journey optimisation and insight-driven transformation. The incumbent is accountable for establishing a robust customer insights capability, shaping integrated solutions, enabling alignment across Corporate and Retail value chains, and ensuring that customer outcomes remain at the centre of strategic and operational decision-making.
The role also represents Sanlam Corporate in relevant customer, proposition, ecosystem and integration forums, providing strategic oversight and governance over customer experience, proposition effectiveness, customer outcomes and performance measurement. As a key member of the Solutions Enablement leadership team, the role contributes to building a customer-centric, insight-led and integrated operating model that strengthens client engagement, supports ecosystem delivery and drives sustainable business growth
