Europcar, a leader in the Rar Rental industry is looking for a Admin Assistant: Sales to join their Customer Services team based in Gauteng. If you are a young and vibrant individual with strong administration background, then this vacany could be perfect for you.
- To support and promote the habits of the company
- To listen and identify the needs of the customer
- To maintain and optimize business growth
- To achieve customer satisfaction
- To process requests, reservations & reports within the prescribed time period as per objectives
- To compile reports, make reservations, provide assistance as required on multimedia platforms (email, telephone etc.).
- Multi-skilled dynamic individual who has a passion for service.
Job Outputs:
- Acknowledge receipt of requests / enquires
- Ensure that Reservations processed / requests for reports actioned
- Process data and produce accurate, professional reports using various data sources as per customer requirements while maintaining company standards
- Maintaining the service levels and turnaround times set per customer segment
- Ensure procedural controls are adhered to when processing requests / enquires and that the relevant authorisation is received before processing or confirming details to customers
- Maintaining confidentiality of both customer and corporate information at all times
- Keep customer informed of any delays if and when relevant
- Accuracy, honesty, integrity and professionalism required at all times
Minimum Qualification:
- NQF level 4 qualification (Grade 12 or equivalent)
Minimum Requirements:
- 2 years’ administrative experience (preferably in the corporate environment)
- Excellent verbal and written skills
- Ability to meet deadlines
- Computer literate – knowledge of Outlook, Excel, Word, Impress & Empower
Competencies:
- Fluent in English
- Excellent listening skills
- Diagnostic skills
- Excellent Numeracy skills
- High Competence in written communication e.g. Word & Outlook as well as being high functioning in Excel
- Passion for service & people
- Very strong administrative and organisational skills
- Attention to detail critical
- Project a professional, mature and positive self-image in both social and business interaction.
- Well-presented and groomed
- Strong ethics, sense of responsibility, maturity and tact
- Excellent time-keeping and punctuality
- Pro-active thinker
- Integrity – Maintaining ethical and organisational norms
- Innovation – Always looking at new ways of doing things to improve situations
- Passionate- Dedicated and excited to accomplish goals, provide service and assistance
