Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.
We are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world.
Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Build a successful career with us
At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.
Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.
The Business Claims Team Manager is responsible for managing individuals within a team e.g. call centre agents / consultants within the communication centre.
In this role you will ensure that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- Minimum 5 years short-term insurance experience
- Minimum 3 years Claims experience
- 2 years Supervisory/Management experience
- Solid understanding of the claims system and claims procedures: inclusive of claims, investigations, procurement and legal department processes
- Motor and Non motor claims experience
- Commercial Claims experience will be beneficial
Deliverables include, but will not be limited to
- Grade 12/Standard 10/NQF 4
- Must be highly proficient in dealing with clients at all levels
- Comprehensive knowledge of legal liability and state regulations
- Thorough knowledge of claims investigation techniques
- Excellent written and verbal communication skills
- Attention to detail
- Supervisory skills
- Self-motivated, inspire others
- Motivation and desire to excel
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and cope with pressure
- Performance management experience
- Commitment to personal and team goals
- Professionalism
- Ability to apply business rules and processes
- Good interviewing skills
- Provide technical guidance to team members
- Do you have what it takes?
Drive leads and service targets
Coaching, quality and compliance
Reporting and communication
Management of employees
Decision quality - Contributing independently
Interpersonal savvy - Contributing independently
Plans and aligns - Contributing independently
Directs work - Contributing independently
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Application closing date: 31 August 2024
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
