Job Responsibilities岗位职责：
1. Liaise with dealers & service stations on after‑sales issues｜对接经销商服务站处理售后相关问题
2. Collect and feedback after‑sales complaints and site difficulties｜收集反馈售后投诉及站点各类难题
3. Track resolution progress of after‑sales abnormal cases｜跟进售后异常问题的处置落地进度
4. Formulate local service quality improvement action plans｜制定属地服务质量提升相关实施方案
5. Monitor execution effect of service quality optimization｜监督服务质量优化举措的执行成效
6. Sort out pain points and propose process improvement suggestions｜梳理业务痛点提出流程优化建议
7. Communicate requirements to partners for quality upgrading｜向合作方传达质量升级相关工作要求
Qualifications for the position任职资格：
More than 5 years of experience in after-sales service in the automotive industry 5年以上汽车行业售后服务工作经验
Work Location: In person
