- Develop and implement effective sales strategies to increase revenue for the organization.
- Build and maintain relationships with clients to ensure repeat business and positive word-of-mouth referrals.
- Monitor sales metrics and analyse data to identify areas for improvement and growth.
- Train and motivate sales staff to reach their goals and meet performance targets.
- Collaborate with other departments, such as marketing and operations, to ensure coordinated efforts and successful outcomes.
- Attend industry events and maintain knowledge of market trends to stay ahead of the competition.
- Manage budgets and expenses related to sales activities and initiatives.
- Conduct regular performance evaluations of sales team members and provide feedback and coaching for improvement.
- Ensure compliance with company policies and procedures, as well as legal and ethical standards.
- Actively pursue new business opportunities and seek out potential partnerships for the organization.
Customer Service
- Drive service standards within the company so that all customers are treated to very best service.
- Continually monitor and review the company's customer feedback and ensure that appropriate action is taken rectify adverse trends identified.
- Ensure that customers always comply with the customer rules and procedures.
People Management
- Ensure all employees in their area of responsibility are effectively managed; always ensure adherence to Human Resource policies.
- Ensure that all staff are aware in all areas of their responsibilities of the company's developments, policies, practices, and procedures.
- Ensure thorough communication to ensure that employee-related matters are effectively addressed.
- Ensure continuous employee development and improvement.
- Ensure performance management objectives are achieved.
- Liaise with the HR Department for guidance, advice, and assistance on HR-related matters.
Financial Management
- Develop an operating budget for the sales department and ensure that budget goals are attained.
- Assure that all standard operating procedures for revenue and cost control are in place and consistently utilized.
- Identify, review, and research opportunities for improvements and innovations that will maximize and improve the overall performance of the the company's properties.
Desired Experience & Qualification
- BS/MS degree in business administration or a related field.
- Minimum 6 years in a similar role
- At least 10 years’ experience in the hospitality/ or tourism industry
- Game reserve/safari and wildlife knowledge and exposure will be an added advantage.
- Experience in Res request, Expedia and POS
- Must have existing relationships with international and local DMCs
- Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
- Committed to continuous education through trade shows, workshops, seminars, and conferences.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
- Proven ability to drive the sales process from plan to close.
- Strong business sense and industry expertise.
- Excellent mentoring, coaching, and people management skills.
Job Types: Full-time, Permanent
Pay: R40 000,00 - R70 000,00 per month
Experience:
- Sales: 10 years (Required)
Application Deadline: 2024/09/20
