Join our dynamic IT team based in Cape Town, as a Desktop Engineer Trainee supporting the Coronation team with all matters related to our business’ IT infrastructure. This is a great opportunity for someone who is MCSE and A+ certified who is keen to gain relevant experience. If you are service orientated, enjoy a challenge, love problem solving and are willing to learn, then this role is for you!
- 2nd and 3rd Line IT Support
- The building, configuration, and implementation of end user devices
- Creation and deletion of users on the CFM domain
- Timely resolution of SLA based calls logged on behalf of the users via the Helpdesk
- First line support of internal development applications
- Advanced troubleshooting of problem machines/software
- Maintenance of security software
- Audio visual equipment support
- Configuration of new technologies
- Ad hoc duties as they arise
- Working hours 08h00 - 17h00 (Flexibility does apply) with possible after-hours work
- Strong troubleshooting skills
- Root cause analysis
- Documenting resolution to problems.
- Relevant qualification, B-Tech / Bachelor’s degree in IT
- MCSE certified.
- A+ certified.
- Willing to learn and continue your education in the IT field.
- Communication skills, both written and spoken.
- Active listening to properly understand and troubleshoot problems.
