SmartPA is seeking an experienced Business Operations Assistant to join the team that is redefining the future of administration.
Location: Remote (South Africa)
Job Type: Full-time, Permanent
Hours: 37.5 hours per week, Monday–Friday
- UK: 09:00–17:30
- South Africa: March–October: 10:00–18:30 SAST, October–March: 11:00–19:30 SAST
About SmartPA
SmartPA delivers world-class, human-centred, tech-enabled PA and business support to organisations of all sizes across the globe.
By combining smart systems, streamlined processes and exceptional people, we help our clients accelerate their growth and scaling plans. From ambitious SMBs to global corporations, our client portfolio has included organisations such as Google, Clarion Events, BBC and Krispy Kreme, all of whom rely on us as a trusted extension of their teams.
We pride ourselves on delivering a service that is professional, proactive and dependable, but what truly sets us apart is our people.
Our team is ambitious, supportive and genuinely passionate about what we do. Many of our colleagues have joined us from diverse professional backgrounds and have built successful, long-term careers with us. We care far more about mindset, professionalism and a commitment to excellence than a traditional career path.
As a female-founded business built on collaboration, trust and shared success, we actively champion career development, flexible working and meaningful progression. We believe in creating an environment where people feel supported, valued and empowered to grow.
If you’re organised, proactive and take pride in delivering exceptional service, you’ll feel right at home at SmartPA.
The Role
Core Business Support & Workflow Delivery
- Working within a small team, collaborating on the end-to-end delivery of business assignments.
- Prioritising and organising workload across multiple tasks and workstreams.
- Tracking progress against SLAs and KPIs using digital tools.
- Maintaining accurate documentation and ensuring quality standards are met.
- Using systems, platforms, and digital tools to deliver work efficiently.
- Collaborating with team members to ensure consistent, high-quality output.
Data Operations
- Managing the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation.
- Processing, cleaning, and validating raw data using spreadsheets and digital tools.
- Designing, building, and maintaining interactive dashboards, reports, and internal knowledge bases (i.e. Google Workspace, Microsites and Notebook LM).
- Translating raw data into clear, visually compelling, and actionable insights.
- Acting as a guardian for brand and narrative consistency by ensuring all reports, dashboards, and content updates align with brand guidelines and visual standards.
- Supporting the development and maintenance of communication assets, reporting templates, and data definitions.
- Developing and documenting standardised processes, standards, and best practices for the content and data lifecycle.
Stakeholder Communication
- Providing updates to stakeholders on project progress, outputs, and dashboard findings.
- Working with stakeholders to understand reporting needs, communication requirements, and KPIs.
- Communicating complex ideas and technical data concepts clearly to both technical and non-technical audiences.
- Supporting issue resolution, service quality, and continuous improvement initiatives.
Who We're Looking For
A proactive and highly organised professional who thrives in a fast-paced environment and enjoys bringing structure, consistency and efficiency to complex workloads. You take pride in delivering high-quality support, building strong relationships and finding smarter ways of working motivated by making a meaningful impact for clients and colleagues alike.
You will thrive in this role if you:
- Have experience in administrative, operational, or service delivery roles.
- Are comfortable and experienced working an afternoon/evening shift pattern to support international time zones.
- Are highly organised and comfortable managing multiple workstreams simultaneously under tight deadlines.
- Enjoy working with data and turning complex information into clear, structured, and user-friendly formats.
- Have a keen eye for formatting consistency and strong attention to detail.
- Are passionate about making data accessible and understandable to non-technical users.
- Understand that a beautiful dashboard or report is only as good as its underlying data integrity.
Skills & Experience
We hire for attitude as much as experience. A growth mindset and strong sense of accountability go a long way.
Essential
- Proven experience in administration, business operations, data entry, content management, or operational support roles.
- Spreadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables.
- Expert proficiency in at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio).
- A demonstrable ability to showcase high-quality dashboards or reports during the interview stage that showcase analytical clarity and visual standards.
- Excellent written and verbal communication skills with the ability to simplify complex information.
- Confidence working with multiple systems, software, and platforms in a tech-enabled environment.
Desirable
While not essential, the following would be advantageous:
- Strong understanding of relational databases and experience querying data using SQL.
- Experience working with CMS or CRM platforms.
- Experience with advanced dashboard functionality like calculated fields, complex filters, and parameters.
- Familiarity with data governance, version control, or structured documentation best practices.
- Experience working in a fast-paced, KPI/SLA-driven environment.
- Relevant qualification, formal training, or certification in Data Science, Statistics, Communications, or a related field.
We value transferable skills and diverse experience, so if your background doesn’t align perfectly but you can demonstrate strong organisational capability and professionalism, we still encourage you to apply.
What's in it for you?
We’re ambitious about where we’re going and we’re looking for people who want to grow with us.
- Competitive salary
- 33 days holiday
- Fully remote
- Ongoing development and career opportunities
- Department incentives
- Employee Assistance Programme
- A genuinely positive, people-first culture
If you’re looking to join a forward-thinking organisation where you can develop your career and make a meaningful impact within a global client environment, we’d love to hear from you.
Please note: we receive a high volume of applications so sometimes it can take us a little longer to get in touch. We welcome enquiries to our [email protected] inbox.
Work Location: Remote
