DC Meat Wholesalers has a vacant position for an experienced Telesales Agent.
Skills required:
- Proven experience as telesales representative/agent or other sales/customer service role
- Proven track record of successfully meeting sales quota/targets preferably over the phone
- Good knowledge of relevant computer programs (e.g. Word, Excel, Outlook software) and telephone systems
- Ability to learn about products and services and describe/explain them to customers
- Must be bilingual
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection and work under pressure
- Outstanding negotiation skills with the ability to resolve issues, address complaints and upselling to customers
- Matric Certificate will be required
- Be motivated, driven and be able to work under pressure
- Have own transport
- The ideal candidate must reside in Paarl / Wellington area.
Duties will include:
- Contact potential or existing customers to inform them about our products/services and upsell
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Capturing orders on Pastel Evolution and generate picking slips in an accurate manner
- Enter and update customer information in the database
- Go the “extra mile” to meet sales targets and facilitate future sales
- Keep records of calls and sales and note useful information
- Handle complaints or objections and provide appropriate solutions.
- Follow up on leads and conduct research to identify potential prospects.
- Maintain positive business and customer relationships
- Present, promote, and sell products/services to existing and prospective customers
- Achieve and exceed sales targets and outcomes within schedule
Skills:
- Microsoft Office
- Pastel Evolution
- Telemarketing
- Communication/Negotiations - Upselling
- Customer Service
- Accuracy/Attention to Detail
Please email a detailed CV with references.
Job Type: Full-time
Work Location: In person
