Senior Project Manager
Role Overview
The Senior Project Manager at Tradereach plays a pivotal role in overseeing and driving complex projects related to seamless retail execution and asset management.
This seasoned professional is responsible for leading cross-functional teams, developing strategies, and ensuring the successful implementation of projects that optimize efficiency, reduce costs, and enhance client satisfaction.
Key Responsibilities
End-to-End Project Delivery
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Manage the full project life cycle, from initiation and planning to execution and closeout, ensuring projects are delivered on time, within budget, and to the expected quality standards.
- Develop and maintain comprehensive project plans, schedules, and status reports to track progress and identify and mitigate risks.
- Collaborate with cross-functional teams, including operations, logistics, and client services, to ensure the successful implementation of projects.
- Identify and resolve project-related issues promptly, escalating to senior leadership as necessary.
Client Relationship and Account Management
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Serve as the primary point of contact for clients, fostering strong partnerships and ensuring a high level of client satisfaction.
- Proactively engage with clients to understand their evolving needs and priorities, and develop tailored solutions to address them.
- Manage the client's contractual obligations, SLAs, and KPIs, ensuring adherence to commercial terms and timely delivery of services.
- Represent Tradereach at key client meetings and events, effectively communicating project status and outcomes.
Commercial Ownership
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- Provide financial oversight for assigned projects, including developing cost estimates, managing budgets, and ensuring adherence to financial targets.
- Identify and pursue opportunities for cost optimization and revenue growth within client accounts.
- Collaborate with the finance team to provide accurate and timely reporting on project performance and profitability.
Team Leadership and Mentorship
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Lead and motivate a team of project managers and support personnel, providing guidance, coaching, and performance feedback.
- Foster a culture of excellence, innovation, and continuous improvement within the project management function.
- Develop and implement training programs to enhance the skills and capabilities of the project management team.
- Participate in the recruitment, selection, and on boarding of new project management talent.
Required Skills and Experience
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Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (Honours degree preferred)
- 8+ years of experience in project management, with at least 3 years in retail logistics and execution
- Proven track record of successfully managing and delivering complex projects on time and within budget
- Strong leadership, communication, and stakeholder management skills
- Proficiency in project management tools and software, such as Jira, Trello, or Microsoft Project
- Excellent problem-solving and decision-making abilities, with the resilience to handle ambiguity and competing priorities
- Thorough understanding of retail logistics operations and the ability to align initiatives with Tradereach's strategic objectives
- Financial acumen and expertise in budgeting and cost management for logistics projects
- Proficiency in risk assessment and mitigation strategies within the logistics industry
