We are seeking a professional Receptionist to join our team at The Northcliff, a luxurious Boutique Hotel in Johannesburg.
The successful candidate will be an ambassador of the excellent standard and image of the Hotel and must have experience as a receptionist in hospitality industry for at least 3 years.
Key responsibilities and skills
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Must be able to take care of the front desk with a high level of professionalism, a friendly and welcoming manner, a strong commitment and skill to provide exceptional customer service.
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Must have excellent administration and computer skills.
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To handle reservations, billing, check-in and check-outs, compiling quotes accurately and timeously.
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To take responsibility for getting quotations and Terms and Conditions signed, maintain all information regarding the booking enquiry and liaise with the Manager related to quotations.
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To take responsibility for effective enquiry process.
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Respond to guest inquiries and resolve any issues in a timely and professional manner.
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Ability to multitask and to work in a fast-paced and dynamic environment.
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Provide information about the Hotel and local area to guests.
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Ensure that the front desk area is well-maintained and always organized.
We offer a competitive salary. If you are a friendly, motivated and organized individual with a oassion for customer service, we would like to hear from you.
