Job Purpose
To plan, manage and monitor the implementation of new vehicle sales activities and processes in order to enhance service delivery and maximise profits. Build, manage and develop a team of energetic, disciplined and service-orientated sales executives focused on delivering an exceptional customer experience that translates into high closing rates, strong retained margins and a strong individual and collective accountability to achieve goals in line with OEM standards.
Minimum Experience
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3 - 5 years' experience in a similar environment, of which at least 1 - 3 years' supervisory / team lead experience
Minimum Qualification
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Matric
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Any relevant tertiary qualification would be advantageous
Minimum Requirement
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Valid Drivers Licence
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A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.
GENERIC JOB OUTPUTS
PROCESS
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Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
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Assist with trade-in's and evaluations if and where applicable.
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Contribute to the design, development, implementation and evaluation of marketing campaigns aimed to increase sales.
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Contribute to the development of the appropriate strategy and set targets within area of accountability.
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Define standard operating procedures (SOPs).
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Direct and control the management of legal and litigation processes.
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Ensure that sales executives achieve minimum sales activity standards as measured by sales activity management system.
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Ensure vehicle stock is managed in accordance with company /M/ Importer policies.
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Establish and sustain business and M/Importer relationships.
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Implement and manage end-to-end processes.
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Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
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Manage all operational risk and risk mitigation initiatives.
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Manage operational risk and risk mitigation initiatives.
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Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner.
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Manage the maintenance of content on digital and social media platforms in accordance with M/Importer and organisational standards.
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Monitor and report on progress against operational plans and adjust where required.
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Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
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Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
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Resolve problems by applying the necessary discretion and guidelines.
FINANCE
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Ensure gross profit targets are met or exceeded and take corrective action where applicable.
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Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation.
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Manage financial activities in line with approved policies and procedures.
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Manage, monitor and report on budget variances and provide solutions.
CLIENT
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Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
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Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
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Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
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Achieve and exceed M/Importer target in alignment with Customer Service Index.
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Build sustainable relationships with customers that contribute to a culture of customer service excellence.
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Manage CRM processes and procedures.
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Plan, manage and monitor processes to ensure customer service excellence.
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Provide advice and support to customer with regard to their requirements in order to achieve and maintain set customer service excellence standards, aligned to M standards.
PEOPLE
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Create an engaging, enabling and productive work climate aligned to the employee value proposition.
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Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
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Manage teams within the context of defined processes, set required performance parameters and act as coach and mentor where required.
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Monitor and positively influence and manage change, and offer operational support where required.
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Own and live up to company values.
