Call Centre Agent & Customer Liaison
DHI South Africa (Direct Hair Implantation) Location: Cape Town, South Africa (with support across Ballito and Johannesburg) Job Type: Full-time
About Us
DHI South Africa is the Southern African franchise of DHI Global, the world's largest hair restoration network. As a doctor-led clinic offering the gold-standard Direct Hair Implantation technique, we deliver a premium, highly personalised experience to clients across South Africa and international medical tourism markets. We are looking for a polished, sales-driven Call Centre Agent & Customer Liaison to be the voice and face of our client journey — from first enquiry through to post-procedure care.
About the Role
This is a hybrid role combining call centre sales with hands-on customer liaison responsibilities. You'll be the first point of contact for prospective clients and a trusted point of continuity for existing patients, ensuring every interaction — by phone, in person, or in writing — reflects the professionalism and discretion our high-profile and high-value clientele expect.
Key Responsibilities
Call Centre & Sales
- Handle inbound and outbound customer calls professionally
- Provide accurate information about DHI services and address client queries
- Schedule, confirm, and reschedule client appointments
- Follow up with prospective and existing clients, including post-procedure support
- Convert leads into booked consultations and procedures within a target-driven environment
- Prepare daily, weekly, and monthly reports on calls, leads, and conversions
Customer Liaison
- Act as the primary liaison between clients and the clinical team, coordinating communication throughout the full patient journey
- Manage high-value and high-profile client relationships with discretion, professionalism, and confidentiality
- Coordinate pre- and post-procedure logistics, ensuring clients feel informed and supported at every stage
- Resolve client concerns proactively, escalating clinical questions to the medical team where appropriate
- Support the front-of-house and patient experience across clinic locations as needed
- Help maintain accurate client records and ensure a seamless handover between sales, clinical, and aftercare teams
Qualifications & Skills
- Graduate in any discipline
- Minimum 3 years' experience in call centre sales, telesales, customer service, or healthcare sales (preferred)
- Strong sales aptitude with a proven ability to convert leads into appointments
- Excellent verbal communication skills in English, and/or any regional language
- Ability to communicate clearly, build rapport, and engage customers effectively over the phone and in person
- Confident and composed when handling high-profile and high-net-worth clients
- Strong organisational skills with the ability to manage multiple client touchpoints simultaneously
- Comfortable working in a target-driven environment
- Discretion and sound judgement when handling sensitive client information
Why Join DHI South Africa
Be part of a growing, doctor-led practice at the forefront of hair restoration in Southern Africa, working alongside an experienced clinical and business team across our Cape Town, Ballito, and newly opened Johannesburg locations.
To apply: Submit your CV and a brief cover note outlining your relevant experience.
Pay: Up to R12 000,00 per month
Work Location: In person
