The main purpose of the job is to ensure accuracy and efficiency when releasing orders to customers in order to reach KPI’s and SLA’s set.
Dispatch
Primary Objectives
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Ensure all contents of the order are checked thoroughly with the customer to ensure accuracy of stock when being dispatched.
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Ensure that full payment has been received/confirmed with accounts dept when releasing any orders
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Assisting customers with queries
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Scanning of POD’s / Invoices into Microfile System
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Filing of POD’s / Invoices in Date Order, and maintenance thereof
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Filing paperwork with Metrofile offsite storage of Invoices / POD’s
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The retrieval of POD’s / Invoices when needed from Filing Room
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Adhere to high level standards at Rectron
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Assisting cash office with card payments via the card machine.
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Communicate problems to management
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Assisting in the movement of stock from other depts. when the need arises
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Moving of stock from Collections to Deliveries / Couriers when requested by Sales Team
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Accountable for handling and safe keeping of stock
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Other duties as required by your line Manager
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General administration and housekeeping
Secondary Objectives
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Assist with driving the delivery vehicle to complete deliveries when needed
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Assist customers with packing of stock in their vehicles
Skills & Competencies
- A high level of interpersonal and relationship skills.
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Ability to plan ahead and pay attention to detail
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Ability to think beyond the immediate problem that an employee may have.
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Problem solving and solution implementation, Critical thinking Skills
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Good Time Keeping
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Good communication Skills
Experience (experience required for the job)
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Minimum of 1 years’ experience in a similar role
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Must have worked in a dispatch environment.
Education/Qualification
Skills and Experience
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Ability to lift heavy Boxes.
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Fit to work.
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Good paperwork administration
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Honest, Reliable
Key Result Areas and Key Performance Indicators
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Ensure all contents of the order are checked thoroughly with the customer to ensure customer satisfaction and accuracy of stock when being dispatched.
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Ensure that full payment has been received/confirmed with accounts dept when releasing any orders
-
Scanning of POD’s / Invoices into Microfile System
-
Filing paperwork with Metrofile offsite storage of Invoices / POD’s
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General administration and housekeeping of Collection cage and work area
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Moving of stock from Collections to Deliveries / Couriers when requested by Sales Team
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Assisting customers with queries
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Assisting in the movement of stock from other depts
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Problem solving and solution implementation.
