We are seeking a dependable and personable Client Success & Operations Coordinator to support our growing team. This role blends client communication, administrative organization, and operational support.
Your main focus will be staying in touch with existing clients to make sure they get the most out of the services and packages they've already purchased, all while keeping the relationship warm and positive. Alongside this, you'll handle a range of administrative tasks, keep records accurate and up to date, and help refine the internal systems that keep the business running smoothly.
Key Responsibilities
- Reach out to existing clients with friendly, helpful follow-up
- Make sure clients are actively using their available credits, sessions, or services
- Keep communication warm, professional, and responsive at all times
- Manage day-to-day administrative and coordination tasks
- Log client interactions and keep records organized and accurate
- Maintain and update internal documents and systems
- Help design and strengthen follow-up workflows
- Spot opportunities to make processes smoother and more efficient
- Provide general support to the team as needed
What We're Looking For
- Excellent written and spoken English
- Strong organizational and administrative skills
- A warm, confident, and approachable personality
- Self-motivated with a proactive mindset
- Comfortable working independently and owning your tasks
- Quick to pick up new tools and systems
- Detail-oriented with reliable follow-through
- At ease speaking with clients and juggling several priorities
Role Details
- Fully remote
- R12,500 - R14,000 per month
- Around 8 hours per day to start
- Aligned with U.S. Eastern Time (EST) working hours
- Full training provided on our systems and processes
The Ideal Candidate
Someone organized, communicative, and naturally driven to take initiative. You enjoy the mix of client interaction and behind-the-scenes admin work, and you take pride in bringing structure and efficiency to whatever you touch. If you like the idea of being the steady, reliable person clients and teammates can count on, this role is for you.
Pay: R12 500,00 - R14 000,00 per month
Work Location: Remote
