Lodge Collection with offices based in Century City, Cape Town is looking for a Reservationist with high end safari or luxury hospitality background.
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Making reservations for the group and preparing rate proposals.
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Ensure accurate records about guests’ bookings, payments, and any additional information that team members might need when interacting with a guest.
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Answer reservations calls
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Up-selling, by informing guests of special packages, or higher room category.
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Assist & maintain an efficient administration system within the department.
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Ensure all quotations are followed up
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You may be required to manage room blocks and all sizes of group bookings.
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Actively endeavour to seek and resolve guest complaints
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Inform other departments and follow up with regards to special instructions / facilities.
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Establish and quote rates within the limits of the authorized rates negotiation procedure.
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Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
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Report any rate, system discrepancy to the Reservations Manager and all overbookings.
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Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
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Making sure all internal worksheets are actioned and updated daily
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Ensure accurate and detailed capturing of bookings.
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Manage any guest feedback to necessary department.
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Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
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Ensure reservations vouchers have been recorded and allocated correctly.
Requirements:
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Matric & a formal qualification
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At least 4 years central reservations experience
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Previous Hospitality experience is required
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ResRequest experience would be an advantage
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Quality focussed
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Great communication skills, written and verbal
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Energetic and friendly personality
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A positive and professional attitude
