We’re looking for a dynamic Key Account Manager to drive partnerships that move our business forward.
This role will be based in our JHB Branch.
Education
- Matric
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1 year Sales & Marketing related qualification at NQF level 5
Knowledge and experience
- Proficient with the understating an application of INCOTERMS
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2-3 years working experience as a KAM with at least 5 years in the clearing and forwarding industry.
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Operations background would be a distinct advantage.
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Servicing & Sales, International Trade principles & practice
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Macro and Micro factors impacting the business environment.
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Understanding of statutory charges and application of revenue generating charges
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Company Standard trading conditions and liability limitations
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Terms of payment and relevant finance fees. CRM tools, INCOTERMS
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Carrier & depot conditions of trade. National currencies and international codes
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Computer literacy (Intermediate competency utilising Microsoft packages including Word, Excel, Power Point, Share Point and Outlook. Verbal communication – advanced
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Business acumen. Presentation & Negotiation skills - intermediate
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Client/service orientation. Situation analysis & problem solving
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Judgment & decision making. Creative & innovative thinking
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Action & result orientation
Advantageous attributes
- Customer service orientation - Able to handle a demanding customer environment.
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Good problem-solving and decision-making skills.
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Ability to handle pressure.
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Can communicate within the team and contribute to the overall success of the team.
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Adaptable as this is a constantly changing environment.
Overall responsibilities include
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Retain and grow the current book of Business and record client information
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Support credit control in the management of the clients credit application
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Client Servicing
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Report on Servicing Activities
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Comply with the requirements of the quality management system
