Job Title: Order & Administrative Assistant
Location: Illovo
Job Type: Full-Time/Part-Time
Job Summary:
We are seeking a reliable and organized Order & Administrative Assistant to manage and attend to all online orders, assist with other order-related tasks, and support administrative functions for our vape store . This role is crucial in ensuring smooth and efficient operations, providing excellent customer service, and maintaining our store's reputation.
Key Responsibilities:
- Order Management:
- Monitor and manage all incoming orders, ensuring timely and accurate fulfillment.
- Coordinate with the store team to ensure orders are prepared and packaged correctly.
- Track and resolve any issues related to orders, including delays, customer complaints, and returns.
- General Order Assistance:
- Assist with the processing and management of other online orders or deliveries as needed.
- Liaise with delivery partners and customers to provide updates and handle inquiries.
- Administrative Support:
- Manage the administrative tasks related to the vape store's presence, including inventory management, updating product listings, and maintaining accurate records.
- Assist with customer inquiries and support through various communication channels.
- Prepare and maintain reports related to order volume, customer feedback, and sales performance.
- Customer Service:
- Provide excellent customer service by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
- Handle any order-related complaints professionally and in a timely manner.
- Other Duties:
- Support other administrative tasks as required, including data entry, scheduling, and general office duties.
- Contribute to team efforts by accomplishing related tasks as needed.
Qualifications:
- Previous experience in order management, customer service, or administrative roles is preferred.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in using basic computer applications (e.g., Microsoft Office).
- Reliable, punctual, and able to work independently.
How to Apply:
Please send your resume and a brief cover letter explaining your interest in this position to [email protected]. Applications will be reviewed on a rolling basis.
Job Types: Full-time, Part-time
Pay: From R5 500,00 per month
