Duties & Responsibilities:
Comply with FAIS Regulation
- Comply with Marketing Sales Administration manual in accordance with legislative, industry and regulatory body requirements
- Comply with FIT and Proper requirements for new recruitments
- Update appointments and terminations on the FSCA register within required time frame
- Conduct monthly checks and maintain Rep Register, Competence Register and compare records on the FSCA and MSA
Validate appointments of Representatives
- Ensure that the numeracy, language and e-assessment results are received
- Check if ID number is not blacklisted on MSA before proceeding with pre-approval checks
- Pre-approve new appointments (Criminal, ITC, Fit & Proper Requirements & FSCA Register)
- Supervisor to sign-off pre-approval feedback
- Identify candidates eligible for training
- Create a folder on the Marketing Admin and add the candidates eligible for training on the nomination list
- Training list to be submitted by the Supervisor to the Regional Learning Administrator/ Regional Learning Facilitator.
- Process issuing of contracts, supervision addendum, disclosure letters, appointment letters and FSCA and Assupol code of conducts to representatives
- Process contract as per classroom training attended.
- Appointment and disclosure letters to be signed-off by the Supervisor and Manager
- Update the FSCA representative register and in-house systems
- Coordinate bridging allowances to representatives within required due date and ensure that the correct bridging amount is provided.
Assist and support other departments with debarment process
- Contribute in Identifying undesirable practices and report it to Manager or Compliance Officer
- Assist with debarment and suspension of representative when found guilty
- Remove debarred representatives from FSCA representative register and in-house systems and ensure that the commission indicators are removed
- Liaise with the relevant departments for letters on termination of representative agreements and place on file
- Provide Intermediary & Services with required documents for debarment process within 24 hours
- Provide Forensics with required documents for investigations within 24 hours
Comply with Supervision Processes
- Request monthly supervision reports from the Sales Manager
- Send monthly reminders to the Sales Managers
- Update supervision records on a continuous basis on in – house system and save the records on the S’drive in the representatives file
- Prepare and pack supervision files for new representatives rendering services under supervision and courier to the respective Sales Manager.
Compliance and Audit
- Provide the required documents within 24 hours
- Actions to be implemented as per the set date
Record keeping
- Maintain accurate and neatness of record keeping on all representatives.
- Scanning and filing of representative agreements, addendums, recruitment documents, qualifications, MIE consent form credit & crim checks etc.
- Send original files to Metro file in a box that is marked and update the Metro file list on the Marketing Admin SharePoint folder.
. Provide support to Sales Team
- Emails to be attended to within the same day in a professional manner
- Answer telephone calls within 3 rings
- Check and respond to telephone calls within the same day
Formal Education
Grade 12
RE5 (advantage)
FSCA recognized qualification (advantage)
Experience
3 years’ experience in Sales
2 year’s Sales Administration
