- Greeting customers and directing them to available mechanics.
- Provide customers with repair estimates.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle/unit drop-off, and vehicle/unit pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of service exchange unit versus fixing their unit.
- Managing and overseeing the workshop’s workflow and schedule.
- Calling customers to advise them about service changes or vehicle/unit pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Service Advisor Requirements:
- Must have Matric or higher level of education.
- Must have at least a code 08 driver’s licence.
- Previous Gearbox industry experience may be advantageous.
- Experience in the automotive field may be advantageous.
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.
Remuneration:
· Monthly salary between R10,000.00 – R15,000.00 based on experience.
· Gross Profit Target based commission structure.
Job Type: Full-time
Pay: R10 000,00 - R15 000,00 per month
Application Deadline: 2024/09/17
