One of South Africa’s leading furniture and appliance retailers has the following career opportunity for an individual with the necessary competence level, experience and drive.
We are inviting applications for the position of
Collections Agent
Key Responsibilities:
- Rehabilitate arrear customers by collecting outstanding instalment and arrears.
- Achieve monthly collection targets
- Advise of default consequences and optimal management of debt
- Negotiate monthly instalments and payment plans
- Verify & update customer information
- Ensure minimum daily productivity requirements are met in terms of number of customers contacted
- Diarise matters for follow up/next action
- Ensure PTP’s followed up on diary date & PTP reminders
- Follow up on broken PTP’s
- Attend to all customer queries and complaints timeously
- Liaise with customer services to resolve complaints
- Support team members and assist management with any other reasonable requests from which are not reflected in this job profile.
Key Requirements:
- Grade 12 / Matric or equivalent
- A relevant tertiary qualification would be advantageous
- Minimum of 2 years’ experience within the Collections / Recovery industry in a Contact Centre environment
- Minimum of two year's experience within the Collections industry in a Contact Centre environment
- Proven track record in problem solving whilst constructively managing conflict and disputes
- Effective communication skills (verbal and written)
- Clear credit and criminal record.
- Must be computer literate (Email, Internet, Word and Excel)
- Excellent telephone etiquette
Closing date: 28 August 2026
Education:
- High School (matric) (Required)
Experience:
- Collections: 2 years (Required)
Work Location: In person
