Shop Manager: Southern Surburbs
Background
U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.
To help homeless people overcome homelessness we operate a phased rehabilitation programme that gives individuals new ways of thinking (via Substance abuse rehab, direct training and Occupational Therapy) as well as work places (offered in our social enterprises) where candidates can test and apply the training they’ve received. In the process, the programme inculcates a healthy work ethic, furnish modern job skills and give 18-24 months of real work experience so that individuals can graduate and be gainfully employed in the modern South African economy.
The programme is yielding wonderful results. Our candidates typically graduate into open market employment and show an 83% long term success rate! We are actively working to expand the programme to more locations in Cape Town and across South Africa.
The position – retail with purpose
There is an opportunity for a person with strong retail skills and experience to join the U-turn team as Shop Manager thus giving them the opportunity to apply their professional retail skills in a development setting.
Reporting directly to the Retail Operations Manager, the candidate will apply their retail skills to run our retails stores to grow sales and profitability. At the same time, the person will be managing a team of sales assistants who were formerly homeless and are currently on the U-turn work- rehabilitation programme.
The ideal candidate is someone who is happy to work in an organization with strong Christian motivations, displays a passion to see people grow (i.e. to work developmentally) and is excellent at customer service. This is a full time position.
Key areas of responsibility
- Manage a U-turn charity store to meet sales targets, including motivating staff to do so.
- Provide excellent customer service, dealing effectively with complaints and queries, and encouraging customers to join the U-turn loyalty programme.
- Ensure cash and stock handling at the store is done as per instructions
- Preparing promotional materials and displays
- Ensure the store is a therapeutic space for those on the U-turn Life Change Programme.
- Provide training for and day to day management of store assistants, including task allocation, leave days, adherence to the disciplinary code, and supporting the unique growth journey of each person.
- Maintain, update, and enforce safety and security procedures.
Experience
- Previous experience in the retail sector (essential)
- Experience as a duty manager/ assistant manager or a manager in a retail setting (desirable)
Skills
- Excellent communication skills – verbal and written
- Well-developed interpersonal skills
- Excellent organisational skills and ability to prioritise
- A collaborative team player – concerned with the team success as well as individual performance
- Ability to motivate, coach and develop people
- Commercial awareness
Personal Attributes
- Self-starter – high energy levels, able to self-direct their work to hit targets.
- Enthusiastic and confident
- Resourceful
- Trustworthy – works with integrity
- Good Listener – will challenge constructively and respond well to feedback
Next steps
Candidates interested in this position should apply to [email protected]. You must include a CV and a letter of motivation as part of the application plus a photo of yourself. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required skills and attitudes outlined above. Applications without a letter of motivation will NOT be considered. IF YOU HAVE NOT HEARD FROM US WITHIN 2 WEEKS, CONSIDER YOUR APPLICATION SUCCESSFUL.
Job Type: Full-time
Pay: R10 000,00 per month
Application Question(s):
- How many years of Retail experience do you have?
- Do you have management experience?
- Have you worked with people in homelessness and drug addiction?
- Have you upload your motivational letter?
