Kendrick Recruitment has a new vacancy for a Spanish Speaking Travel Consultant to be part of a well known, luxury hospitality group with lodges across South Africa.
KEY OUTPUTS:
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Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
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Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
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Ensuring turn around times are strictly adhered to according to standard operating practices
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Proactive selling of products and services ensuring the best possible itinerary for the guests
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Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers
KNOWLEDGE REQUIRED:
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Good understanding of delivering excellent service to agents/guests
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An in-depth knowledge of Tourplan or a similar booking system
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An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa
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A willingness and aptitude to learn
SKILLS REQUIRED:
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Communication skills and an excellent command of the English language (spoken and written)
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Communication skills and an excellent command of the Spanish language (spoken, written and translation)
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Time & desk management including working in an orderly focused manner
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The ability to work under pressure and show initiative
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Understanding of the travel industry - inbound Tour Operating specifically would be preferable
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Attention to detail
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Elaborating in writing explanations or descriptions
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Exceptionally client/guest focused
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Must be computer literate and have an in-depth knowledge of Word and Excel
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Calm and professional manner of servicing agents/guests
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An independent, curious and “can do it” nature
EXPERIENCE REQUIRED:
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Must have at least 3 - 5 or more years inbound tour operating experience
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Must have at least 3 - 5 or more years in travel consulting
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Tourplan experience is an advantage
The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.
If you meet the above requirements and would like to apply, please send your updated CV in Word format including a profile picture, salary expecation & notice period and all available written references... Good Luck!
