Introduction
Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.
Disclaimer
As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Proactively manage and maintain the servers, operating systems, hardware and networking equipment required for the business to function optimally.
Requirements
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Grade 12 or equivalent qualification.
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Relevant IT qualification.
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1-2 years’ relevant experience.
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1-3 years' computer operator/support experience.
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Knowledge of client/server computing environment technologies.
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Knowledge of server operating systems and server management.
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Knowledge of performance analysis and tuning to increase throughput and reliability.
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Knowledge of Windows, Windows Server, VMware, Active Directory, Cisco or Extreme network equipment would be an advantage.
Duties & Responsibilities
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Participate in the development of server usage policies and standards as and when necessary.
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Build, operate, maintain and troubleshoot servers and server infrastructure ensuring adherence to service level agreements and security standards.
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Perform regular database clean ups to ensure errors and inconsistencies.
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Monitor system logs and activity on servers and devices in line with business expectations.
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Plan new server deployments and document server builds to ensure that these respond to change and quality requirements.
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Install server-side software as and when needed ensuring that appropriate information is sent to users.
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Allocate and maintain system disks and memory and add and configure new workstations as and when needed.
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Manage Active Directory environment and create, add and manage users in line with business expectations.
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Provide 3rd Level support for IT requests and Help Desk tickets to ensure effective and timeously query resolution.
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Collaborate with other departments to identify and resolve performance issues and recommend corrective measures where possible.
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Evaluate and test new hardware and software for client/server applications to ensure stability and functionality.
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Monitor and maintain MS Exchange and resolve hardware and software system issues that arise to ensure continuity.
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Create and implement change management requests and install and configure systems according to approved change requests.
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Provide authoritative, expertise and advice to clients and stakeholders.
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Build and maintain relationships with clients and internal and external stakeholders.
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Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
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Make recommendations to improve client service and fair treatment of clients within area of responsibility.
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Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
Competencies
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Examining Information.
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Team Working.
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Taking Action.
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Meeting Timescales.
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Checking Things.
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Interpreting Data.
