Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- BCom Degree (Optional)
- Minimum Experience Required
- Minimum 2 years administrative experience
- Must be highly proficient in dealing with clients at all levels
- Excellent administrative skills
- Good communication skills
- Organised
- Professionalism
- Self-disciplined
- Self-motivated
- Analytical
- Desire to excel
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and cope with pressure
- Attention to detail
- Able to work flexible hours
- Customer focus
- Active listening skills
- Team player
- Follow up (must be able to establish procedures to monitor that which has been promised and delivered)
- Fluent in more than one language
Deliverables include, but will not be limited to
- Administration and validation of claims
- Create positive Customer Satisfaction with minimum target of 80%
- Provide regular feedback on the progress of claims and to finalise
those claims within the dept. specific time frames
- Coordinate service providers to repair/replace items. Processing payments to stakeholders.
- Identification of potential problems to improve efficiencies
- Referral of claims for Investigation and to the claims meeting as required.
- Manage administrative task and correspondence
- Reach minimum availability targets of 6.5hrs and achieve minimum service level of 90%
- Provide “Live Your Way” recommendations while referring clients for upselling opportunities.
- Promote the MiWay brand in a positive manner while “living” the values
Assists with claims administration
Assists with claims settlements
Operate within claims guidelines and compliance
Self-development - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Communicates effectively - Contributing dependently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Drives results - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
