Client Success Associate
Location: Somerset West (Office bound)
Company: TTM Healthcare Solutions
Employment Type: Full-time
Salary: R284,707 per annum (gross)
Performance bonus: If KPI’s are achieved
Working Hours: 40 hours per week (rolling roster)
About TTM Healthcare Solutions
TTM Healthcare Solutions, is a specialist healthcare recruitment and workforce solutions provider supporting clients across Ireland, the UK, and international markets. We work closely with healthcare organisations to deliver compliant, efficient, and high-quality workforce support.
About the Role
We are recruiting a Client Success Associate to support our healthcare clients through operational onboarding and ongoing system-based support. This role is responsible for managing the client journey post-sale, ensuring systems, workflows, and approval pathways are set up correctly and maintained to a high standard.
The role combines client communication, system coordination, and internal collaboration to ensure smooth operational delivery and client satisfaction.
Key Responsibilities
Client Onboarding & Operational Setup
- Act as the primary contact for new clients following handover from Sales
- Coordinate and complete onboarding requirements across operational systems
- Configure ROTA, approval workflows, trackers, and SharePoint documentation
- Ensure client setups align with agreed operational processes
Client & Operational Support
- Respond to client queries relating to systems, timesheets, cancellations, and workflows
- Monitor timesheet approvals and follow up on outstanding items
- Provide accurate operational support and resolve system-related issues
- Maintain strong professional client relationships
Internal Collaboration
- Work closely with Payroll, Credit Control, Consultants, and Candidate Success teams
- Provide clear feedback on client readiness and operational requirements
- Maintain accurate system records and update configurations as required
Working Hours & Roster
This role supports a 7-day operational model through a rolling roster:
- Cover hours: 05:00 – 22:00
- Weekly hours: 40 hours
- Shift patterns include:
06:00 – 15:00
08:30 – 17:30
13:00 – 22:00
- Weekend and public holiday cover required on a rotational basis
- Public holidays: Combination of South African and Irish public holidays
Shift schedules are planned in advance and shared fairly across the team.
Experience & Skills
- Strong organisational and coordination skills
- Clear and professional communication skills
- Comfortable working with systems and structured processes
- Ability to manage multiple priorities in a fast-paced environment
- Experience in operations, client support, onboarding, or service coordination is advantageous
Why Join TTM?
- Be part of an established international healthcare recruitment group
- Support meaningful healthcare workforce delivery
- Structured role with clear responsibilities
- Opportunities for learning and professional growth
Apply now to join TTM Healthcare Solutions and support operational excellence across our healthcare client base.
*Our service is free of charge
Job Types: Full-time, Permanent
Pay: R284 707,00 per year
Application Question(s):
- Are you fully available to work a rotating roster between 05:00–22:00, including weekends and public holidays?
- Do you have any restrictions that would prevent you from working early morning or late evening shifts?
- Do you have experience working with operational systems such as CRMs, timesheets, rota scheduling, or workflow tools?
- Have you been responsible for setting up or maintaining client workflows or system configurations?
- Have you acted as the main point of contact for clients after a sales handover or onboarding phase?
- Do you have experience resolving client issues related to systems, approvals, or operational processes?
- Have you worked closely with teams such as Payroll, Finance, Operations, or Recruitment?
- Are you motivated to support healthcare clients in an operational, system-driven environment?
Work Location: In person
