The Capability Coach owns training delivery and governance for a designated area, region or country of stores, managing new store and new country training end-to-end, verifying retention after go-live, and acting as the direct link between Operations and the Capability team.
WHAT THE JOB ACTUALLY LOOKS LIKE
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Training delivery
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Manage new store and new country training in full, per the set training plan, and conduct the mandatory 1-month post-launch follow-up.
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Facilitate virtual, in-store and instructor-led training across the designated area.
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Management coaching & development
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Direct point of contact for coaching in-store management teams; facilitate management development programmes, and sign off on this layer of the talent pool.
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Manage Manager TTT (Train-the-Trainer) badge training and sign-off.
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Governance & reporting
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Conduct monthly check-ins with existing stores to verify new starter sign-off, and keep the master training plan and reports up to date.
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Operations liaison & travel
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Direct point of contact for Operations training matters; attend the weekly Capability Coach forum and travel as required.
WHAT WE NEED FROM YOU
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3 - 5 years in a training, L&D, or operations coaching role, ideally QSR, retail, or another multi-site environment, with proven experience managing training for new store or new market launches.
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Experience coaching store-level management, with strong facilitation skills (in-person, virtual, on-the-floor) and reporting discipline to keep records accurate without being chased.
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Valid driver's licence and willingness to travel regularly, including overnight where needed.
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TTT certification or equivalent; prior experience in new-country/market launches is advantageous.
WHAT YOU GET
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Direct ownership of training governance for a full region or country of stores, with sign-off authority over the management talent pool and front-line exposure to new store and new country launches.
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Regular travel and variety across a designated multi-site area, working closely with both Operations and Capability leadership.
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A trusted, autonomous role, running training delivery and governance in your area with minimal oversight, reporting only key metrics back through the master training plan.
WHO WE ARE
Hungry Lion started as one store in Stellenbosch in 1997, built on great food and genuine energy. Today that idea runs across 500+ stores in multiple African countries, and we're still growing — backed by smart use of AI and technology and people who think differently. Whether you're on the floor, in the kitchen, or at HQ, you shape what this brand becomes. The best of Hungry Lion is still ahead, and we're looking for people who want to help build it.
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