Summary:
We are seeking a hands-on and technically capable individual to join our team as an Engineer – Voice/Data/Wireless Services. The successful candidate will be responsible for installing and maintaining voice, data and wireless services in line with company objectives and procedures, delivering a high standard of workmanship and service to Vox customers. This is a field-based role and may be located in any of our regions.
Responsibilities:
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Install and maintain FttH and FttB routers
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Install WiFi access points
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Install and maintain wireless equipment, including Comsol, satellite and Tarana
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Install, configure and support 3CX voice solutions
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Conduct site surveys as required, including the safe use of power tools and ladders when mounting equipment
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Use all testing equipment accurately in the commissioning and maintenance of Vox Telecom products and services
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Manage customer requirements and resolve queries through to completion
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Liaise with other departments to address and resolve queries
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Deliver accurate reports to a consistently high standard
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Communicate effectively at all levels, and work as an active member of the team
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Participate in the National Standby rotation for after-hours customer support
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Work after hours and over weekends when required
Qualifications:
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Matric (Grade 12) or N4 Electronics/IT
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2 years' experience in VoIP installations and maintenance
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2 years' experience in data installations and maintenance, including ADSL, MPLS, VPN and firewalls
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2 years' working knowledge of GSM, VoIP, data and customer service management
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Comfortable working at height, and competent with power tools, ladders and testing equipment
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Valid driver's licence and willingness to travel to customer sites
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Proficiency in Microsoft Word, Excel and Outlook
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Strong communication skills, with the ability to explain technical matters to non-technical customers
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Ability to work independently on site and as part of a wider team
Preferred qualifications:
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IT Certificate
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A+ and N+
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CCNA
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MTCNA
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Previous experience in a telecommunications or internet service provider environment
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Experience with Tarana, Comsol or satellite wireless platforms
If you are a practical, methodical engineer who takes pride in getting a customer connected and keeping them connected, we encourage you to apply for the Engineer – Voice/Data/Wireless Services position. Join our team and take on this opportunity to play a direct part in the service our customers experience every day.
