Hospitality and Outdoor - New Vacancy – Head of Sales
Luxury Hospitality Group- To be based in Gauteng
Requirements
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A tertiary qualification in Business Administration, Hospitality Management, or a related field (Beneficial).
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Proven experience in a similar sales role within the hospitality industry- Essential
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Experience in selling high end, luxury properties- Preferred
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Must have in depth experience in/or a current presence in the US and Australian Markets- Essential
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Strong sales and negotiation skills with a track record of meeting or exceeding targets.
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Excellent communication and interpersonal skills to build rapport with clients and effectively convey information.
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Customer-centric approach with a passion for providing exceptional service.
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Proficiency in relevant software applications such as Microsoft Office and Customer Relationship Management (CRM) systems.
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Knowledge of market trends, competition, and hotel industry regulations.
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Flexibility to work during evenings, weekends, and holidays, as required.
Roles and Responsibilities:
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Develop and implement effective sales strategies to maximize revenue and occupancy rates for the hotel.
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Identify and target potential clientele to generate new business opportunities.
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Conduct market research to stay updated with industry trends, competitor activities, and customer preferences.
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Create and maintain customer loyalty by providing excellent customer service and building strong relationships with clients.
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Actively participate in sales meetings, trade shows, and networking events to promote the hotel and represent the company in a professional manner.
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Manage and maintain a comprehensive database of potential and existing clients.
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Prepare and present sales reports, forecasts, and budgets to the management team on a regular basis.
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Achieve set sales targets and contribute to overall organizational growth.
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Keep abreast of industry standards and continuously develop product knowledge to effectively sell the hotel's offerings.
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Resolve customer complaints and issues promptly and ensure high customer satisfaction levels.
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Proactively suggest and implement improvements to sales processes and strategies.
Package on offer
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R 35-50 000 pm- Salary Highly Negotiable, and depending on experience
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Incentives to be discussed during the interview
Starting Date: October 2024