Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Qualification Required
- 2 years end to end Claims experience.
- Matric (NQF 4)
- 2 years’ experience in Motor Claims end-to-end process
- Motor Assessing experience is preferred.
- Audatex Experience
- Final Repair Calculation experience
- Processing payments
- TIA / MIA
- Motor assessing systems knowledge.
Deliverables include, but will not be limited to
- Conducting final repair calculation that would cover labour rates, discounts, utilization of repair panel is appropriate e.g. Warrantees, BEE, technical expertise vs merits of repair.
- Insure/Process the Final Repair Calculation Request (FRC Request) as received from the Motor Body Repairer (MBR) is in line with the MBR Service Level Agreement (SLA)
- Control any additional repair methods which does not correspond with the first authorized repairs, by contacting the assessor to ensure the assessor is aware of these additional requests and has been authorized by the assessor during the Work In Progress (WIP)
- Authorize the FRCR on Audatex once agreed to by networking the Final Repair Calculation Authorization to the MBR for Invoicing/payment.
- When manual FRCR is received to process these requests manually and follow the same process as above.
- Broker/Branch FRCQA Audits, from time-to-time Brokers and Branches will request an Audit on an Assessor to ensure the correctness of the FRCA done by the assessor.
- Identify trends and provide recommendations for continuous process improvement and controls to reduce any negative impact to MiWay.
- Ensure compliance with standard operating procedures and protocol within the motor assessing team.
- Ensure all precaution done in terms to mitigate any risk of customer dissatisfaction.
- Ensure to follow process when dealing with all stakeholders, act with fairness and integrity and professional at all times.
- Adhere to timelines in terms of agreed turnaround times to ensure customer satisfaction.
- Ensure relevant statistics and reports are updated timeously and accurately.
- Liaise with repairers, suppliers and service providers to ensure relevant feedback is given where needed.
- Assist with MBR complaints and or queries and ensure solution is followed through.
- Knowledge of the complete end to end process regarding a claim and the repair process.
- Authorization of repairs via Audatex.
- Detail oriented
- Knowledge of TIA/MIA
- Audatex Experience
- MS Excel Experience
- Strong Problem-Solving Skills
- Work comfortably under pressure
- Deliver on tight deadlines.
- Analytical thinker with strong conceptual and problem-solving skills.
- Ability to work independently and as part of a team.
- Follow up (must be able to establish procedures to monitor that which has been promised and delivered)
- Fluent in more than one language
Record keeping; filing and maintenance of databases
Data Collection and processing of transactions
Reporting and Administration
Quality; compliance and accreditation
Business Process
Services knowledge
Communicates effectively - Contributing dependently
Demonstrates self-awareness - Contributing dependently
Plans and aligns - Contributing dependently
Optimises work processes - Contributing dependently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Being resilient - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Drives results - Contributing dependently
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 23 September 2024.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
