Reporting to the Poultry Business Unit Manager, the National Veterinary Services Manager is responsible for:
Within Business Units - working with Zone/Corporate Leaders to understand, implement and adapt the Veterinary Services Strategy at local level, and ensure the communication of key messages.
At local level - ensuring Technical training/ information sharing for the full organization, and supporting the Marketing-, Customer Services- and Sales teams' actions.
Ensuring local feedback is consistently shared at Zone level.
Managing a local Veterinary Services team (if needed)
ACCOUNTABILITIES
Ensuring Product Leadership:
Accountable for product leadership by creating a high internal/external level of confidence in Products.
Define, with the local team, the local Business Plan, based on the Global Strategy created by Corporate and cascaded by the Zone.
Own the Business Plan implementation.
Gather feedback and technical data from the local teams to adjust/adapt the Business Plan and provide feedback to Corporate.
Ensure alignment up to/across, Corporate Strategic/Key Account Management and Marketing.
Publish technical articles.
Managing Customer Needs, Relationships & Market Penetration:
Build and/or improve the relationship with Customers, by sharing information that demonstrates value to them.
Conduct regular Key Customer visits, and provide professional consultations, as needed.
Participate actively in the discovery steps for Key Accounts.
Act as a key contact to build trust and credibility within the local market.
Actively support the sales team in growing CLIENT's market share with Key Accounts.
Providing Customer Guidance & Advice:
In the case of Customers requiring troubleshooting, demonstrate responsiveness by scheduling visits immediately and taking the actions necessary to resolve the reported issues.
Provide technical and scientific advice to Customer- and Sales personnel.
Deliver Expert support and diagnoses, as needed.
Participate regularly in Business Reviews with Key Customers (i.e. Pulse Meetings), the Vaccination Services & Equipment- and the Sales teams.
Ensure Training, Education & Knowledge Management:
Attend regular Corporate training, congresses, seminars and events in his/ her professional areas of expertise.
Self-train on new technical updates, in order to maintain high levels of expertise.
Hold local responsibility for spreading Technical/ Marketing/Customer support information, by defining and executing Veterinary Services team Training Plans.
Ensure technical training of the Business Unit's local organization, supporting Customer Services/Sales team activities.
Develop training on technical activities, with the aim of sharing this knowledge with Key Customers.
Collecting & Reporting on Customer Feedback:
Define specific Customers' trials.
Gather information from Veterinary Services technician and Key Customers.
Share collected information with the Veterinary Services teams, and later on with the rest of the local team.
Provide the Franchise Veterinary Services Manager and Corporate with feedback on current local Market situations.
Share relevant information with Customers and store the information for later projects.
Report activity protocols and trial results to local and Corporate teams.
Scientific Expertise Management & Networking:
Discover/nurture relationships, and work with Key Opinion Leaders and Influencers, in order to gain their views, the results from studies, and lead them to spontaneously spread CLIENT's messages throughout various Customer communities.
Discover rising Influencers, in order to anticipate and foster future relationships.
Provide support to the local Marketing and Sales teams as an Expert on Range related diseases, as needed.
Management of Veterinary Services team.
Provide oversight on all Veterinary Services projects.
Ensure Veterinary Services team is fully trained to conduct all sampling, post-mortem and data gathering activities required in trial protocols.
Maintain a cohesive Veterinary Services team that collaborates effectively with the rest of the sales team.
Manage the activities of the Veterinary Services team and provide feedback to the Poultry Business Unit Manager.
Education / Degree Qualified Veterinarian
BVSc Degree in Veterinary Science
Previous Management experience and Poultry experience will be an advantage.
TECHNICAL SKILLS
Project Management & Organization Skills
Customer Knowledge
Scientific Approach & Expertise
Scientific Trials & Knowledge Management
Communication & Presentation Skills
CORE COMPETENCIES
Drive ambition and accountabilities
Influence others
Engage and develop
Collaborate with empathy
Shape solutions out of complexity
Client focus
LANGUAGES
LANGUAGES WRITTEN (Reading & Writing) ORAL (Speaking & Listening)
English
French
