Are you a high-velocity leader who lives for the conversion—but respects the rules?
At ONtact Interactive, we don’t do boring, cold-call telemarketing. We are a high-speed conversion engine. We turn premium, high-intent digital leads into guaranteed revenue. When a hot lead hits our ecosystem, it cannot fall into a black hole. It needs to be called fast,
treated with elite energy, and converted with absolute precision. We are looking for a powerhouse Contact Centre Team Lead who couples an infectious, unshakeable positive attitude with deep technical mastery of ViciDial.
But here’s the kicker: You must be as sharp with compliance as you are with conversions. We run an audit-grade operation, meaning POPIA data integrity and TCF (Treating Customers Fairly) outcomes are hardcoded into how we script, dial, and win every single
day.
What’s in it for you?
- The Environment: A fast-paced, high-reward sales floor backed by premium, high-intent lead generation. Cold data on occasion.
- The Growth: We favour builders and optimizers. Grow your career as we scale our operations and acquisition models.
- The Culture: Energy is our currency. We celebrate wins fiercely, support each other through the daily grind, and reward elite execution.
What you’ll bring to the table:
- Unstoppable Attitude: You don't just manage people; you inject energy into them. You view every objection as a puzzle to solve and keep your floor buzzing at a 10/10 level.
- ViciDial Technical Mastery: You know the dialler inside out. You understand campaign setups, hopper adjustments, real-time list recycling rules, and how to manage drop rates perfectly.
- Speed-to-Lead Obsession: You know that a lead called within 5 minutes converts 10x better than a lead called in 20 minutes. Speed-to-lead is your religion.
- Compliance Safeguard: You understand that POPIA and TCF protect our business. You know how to enforce data security on the floor, handle opt-outs instantly in ViciDial, and coach agents to pitch cleanly without using predatory, high-pressure tactics.
REQUIREMENTS
The Requirements Checklist:
- 2–3 years of experience as an Outbound Sales or Hot-Lead Conversion Team Lead in a South African contact centre.
- Non-negotiable, hands-on experience configuring and managing ViciDial.
- Practical understanding of POPIA compliance and TCF outcomes within a sales floor context.
- A proven track record of hitting sales targets while maintaining excellent QA/Compliance scores.
Ready to lead the conversion engine? Apply today with your CV and a brief cover note highlighting your biggest ViciDial victory, and how you balance high-energy sales with strict POPIA/TCF compliance
