A wine estate is seeking a passionate and knowledgeable F&B Supervisor to lead the wine tasting experience. This role combines exceptional guest service with a deep knowledge of wines, ensuring that guests enjoy an unforgettable experience. As the F&B Supervisor, you will oversee the daily operations of the wine tasting area, manage a dedicated team, and promote the estate's premium wine offerings.
Key Responsibilities:
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Oversee the daily operations of the wine tasting room, ensuring an exceptional guest experience.
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Manage and lead a team of wine tasting associates, providing training and support to enhance service delivery.
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Curate and present engaging wine tasting experiences that showcase the estate’s wines and heritage.
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Guide guests through the wine selection process, offering recommendations based on their preferences.
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Maintain high standards of cleanliness, organization, and presentation in the tasting area.
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Ensure compliance with health, safety, and alcohol service regulations.
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Manage wine inventory, monitor stock levels, and coordinate with the cellar team to maintain availability of wines for tasting.
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Assist with planning and executing wine events, such as tastings, dinners, and promotional activities.
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Handle guest complaints or concerns professionally, aiming for swift resolution and high guest satisfaction.
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Provide detailed reports on tasting room operations, sales performance, and guest feedback.
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Collaborate with the marketing and sales team to promote wine sales and tasting experiences.
Requirements:
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Previous experience in a supervisory role within F&B (in wine tasting).
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In-depth knowledge of wines, wine production, and the wine tasting process.
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Passion for delivering excellent guest service with strong interpersonal and communication skills.
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Ability to train and mentor a team, fostering a positive working environment.
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Strong organizational skills and the ability to manage multiple tasks efficiently.
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Must be able to work weekends, public holidays, and flexible hours when required.
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Experience in inventory management and cash handling.
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Familiarity with point-of-sale (POS) systems and basic reporting tools.
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Certification in wine knowledge (WSET or equivalent) is a plus.
To Apply: Please submit your updated CV and a recent profile photo. If you have not heard from us within one week of your application, kindly consider it unsuccessful. Please note candidates are required to attend face-to-face interviews in Cape Town.
