A Guest House situated in Rosebank, Johannesburg seeks to appoint an experienced Guest House Manager. The Guest House is close to Sandton CBD and The Rosebank Mall.
Key Responsibilities
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Oversee all operations including accounting, reservations, check-in/check-out, guest relations, housekeeping, breakfast service, stock-control, maintenance, marketing, service improvement and staff management.
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Manage and train staff and co-ordinate staff activities.
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Daily cash-ups, petty cash management, purchases of daily essentials, reconciliations; and financial reporting.
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Maintain and manage inventory and stock.
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Manage guest relations and attend to special guest requests. Resolve guest complaints promptly.
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Manage on-line and other guest reviews and feedback to improve services.
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Assist to promote and market the Guest House.
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Coordinate housekeeping and maintenance to ensure the Guest House is clean, safe, and well-maintained.
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May occasionally assist with meal preparations for guests or to make arrangements for meals.
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Ensure compliance with statutory requirements including health and safety.
Requirements:
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Previous experience as a Manager in a Guest House, Lodge or Boutique Hotel.
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Strong administrative and financial skills.
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Excellent communication and interpersonal skills, with the ability to engage warmly with guests and lead a team.
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Proficiency in MS Office (Word and Excel), email, and booking software.
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Normal working hours are from 06h00 to 16h00 (Monday to Friday) but must be flexible to work other shifts over weekends and public holidays.
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Ability to stay in the Guesthouse for a weekend shift every second weekend.
