Main Purpose of the Position:
We are looking to employ a Dynamic, high performing Sales Consultant at our Galleria Branch. If you thrive in retail sales, commission, and a fast-paced environment, then we would love to hear from you.
Key Responsibility Areas:
· Sales maximization
- Maintain and increase sales
- Ensure staff are aware of new stock and can answer product related questions
- Ensure no quotation remains on the system for more than 7 days
- Ensure available stock is pushed and sold
- Ensure targets are met and business growth ensured
- Exceed customer expectations by identifying and providing the best possible solutions
- Searcging out opportunities for new business
- Actively keeping track of sales performance against target
· Providing excellent customer service at all times
- Ensure customer expectations are exceeded
- Ensure that all customers are receiving service of the highest quality and standards
- Ensure all queries have been attended to
- Ensure that all customers have been contacted and that follow up notes are made on individual orders
- Ensure all Coricraft values are lived and for all staff to attain the level of excellence required
· Basic administration
- Ensure the customer receives the correct products and delivery process is run in a smoother manner.
- Ensure that no new orders are without a deposit for longer than 3 days as this will inflate the turnover and show an untrue value for the Sales Consultants order intake.
- Ensure that the correct amount and payment type is used when applying payment
- Ensure that customers are given feedback timeously and to ensure that the Order Controller have access to the information.
- Ensure all customers are provided with constant service.
- Ensure that stock levels are correct and minimize stock losses
· Ensuring that showroom looks presentable at all times
- To ensure a clean and tidy store in order to enhance display of the store
- To ensure that the store is visually attractive and displayed to its maximum within regards to free stock available that could be sold on the spot.
· To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing
- To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day’s trade.
- Incumbent achieves results in ways that build strong partnerships, both internally and externally
- Client satisfaction / expectation management
· Participate effectively in a team and self-management
- Incumbent achieves results in ways that build strong partnerships, both internally and externally
- Client satisfaction / expectation management
· Attending to incoming calls
· Attending to walk in customers
· Following company policies and procedures
Experience and competencies required:
· Matric
· 2 years’ retail sales experience in a Furniture/ linen/ Homeware environment
· Sales qualification advantageous
· Computer Literate
· Knowledge of Syspro
Attributes:
· Passion for people is a must
· Target driven and experience focused
· Possess a strong work ethic and hands-on attitude
· Demonstrate initiative to deliver results
· Ability to thrive under pressure
· Profit and turnover driven
· Strategic sales planning
· Managin the Sales Process
· Customer value management
· Good communication skills
· Good people skills
· Good administration skills
Work Location: In person
