Job Summary:
The Junior Restaurant Manager assists in overseeing daily restaurant operations, ensuring an exceptional guest experience that aligns with [Confluence's high standards. This role supports team management, operational efficiency, and guest satisfaction, focusing on delivering quality service, managing front- and back-of-house activities, and supporting financial goals.
Key Responsibilities:
Guest Experience
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Greet and interact with guests, ensuring prompt and courteous service.
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Handle customer complaints or concerns, resolving them to enhance guest satisfaction.
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Ensure a positive dining experience with a focus on quality, efficiency, and atmosphere.
Team Management
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Support the recruitment, training, and development of staff.
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Assist in scheduling staff to optimize service and control labor costs.
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Provide coaching and feedback to maintain high performance and positive morale.
Operations Management
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Oversee day-to-day operations to ensure compliance with health, safety, and sanitation standards.
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Ensure all restaurant areas are clean, well-maintained, and operational.
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Monitor inventory and order supplies as necessary to meet business demands.
Financial Management
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Support the tracking of daily and weekly revenue, costs, and expenses.
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Assist in controlling food and beverage costs and reducing waste.
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Participate in budgeting and forecasting as directed by the General Manager.
Compliance and Standards
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Maintain knowledge of company policies, procedures, and operational standards.
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Ensure staff compliance with licensing laws, health and safety, and sanitation requirements.
Skills and Qualifications:
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Proven experience in a supervisory or leadership role within a restaurant or hospitality setting.
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Strong understanding of restaurant operations and inventory management.
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Excellent communication and interpersonal skills.
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Ability to multitask and work efficiently under pressure.
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Detail-oriented with a focus on guest service and satisfaction.
Preferred Qualifications:
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Proven background / qualification.
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Knowledge of South African cuisine.
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Certification in hospitality management or a related field is advantageous.
