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Customer and Sales Support

Helderberg Personnel Stellenbosch, Western Cape

Job Details

Permanent

Full Job Description

A well-established client specialising in products for the agricultural industry and located in Techno Park, Stellenbosch is seeking an enthusiastic individual to join their team in the role of Customer and Sales Support.

customer and sales support|customer liasion|sales administrator

Responsibilities include:

Provide client support and internal sales assistance
Service existing clients
Manage clients' technical and software issues
Conduct product training for potential, new, and current clients
Reach out to potential clients (contact requests, call-ins, marketing leads)
Prepare and follow up on quotations for prospect and current clients
Arrange and oversee deliveries
Perform general office administration tasks
Conduct quality assurance through software testing

Requirements include:

Hold a Matric qualification
Fluent in both Afrikaans and English
Possess effective communication skills, demonstrating patience and a proactive willingness to assist others
Exhibit a proficient ability to comprehend technical issues and solutions, articulating them clearly to individuals with non-technical backgrounds
Demonstrate exceptional written and verbal communication skills
Display excellent interpersonal skills for positive interactions with colleagues and clients
Adaptable to multitasking based on task priority
Maintain a comprehensive understanding of the sales process
Collaborate effectively within a team-oriented work environment
Possess strong computer literacy with a rapid assimilation of new applications

Beneficial Experience:

Preferably have experience in a customer support role
Preferably have an understanding of the agricultural industry
Preferably living in or around Stellenbosch, Western Cape

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