Kendrick Recruitment is currently seeking a dynamic and enthusiastic Travel Specialist to join a leading luxury travel company.
Job Description
Key Outputs:
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Creative planning and designing of guest itineraries according to their budget, including out-of-the-box leisure FIT tailor-made itineraries.
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Managing the reservations process from quote to finalization, including invoicing and travel documents.
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Consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues.
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Performing emergency duty on a rotational basis as per the DMC Emergency BOP.
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Working early and late shifts on a weekly rotational basis.
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Maintaining a calm and professional manner while servicing agents and guests.
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Proactively selling products and services to ensure the best possible safari experience for guests.
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Demonstrating an independent, curious, and "can-do" nature.
Knowledge Required:
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A passion for delivering service excellence.
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In-depth knowledge of Tourplan is advantageous.
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Good knowledge of South Africa, Southern, and East Africa is preferable.
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Willingness and aptitude to learn.
Skills Required:
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Good understanding of terms and conditions, product knowledge, third-party products, and destinations.
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Understanding of travel industry channels.
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Excellent computer skills, including:
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Tourplan (advantageous)
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ESS (essential)
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MS Office applications such as Word, Excel, PowerPoint, and Outlook
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WETU
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Quantitative and qualitative data analysis
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Understanding of the different markets in which the company operates.
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Relevant business understanding to create and formulate strategy and make commercial decisions.
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Knowledge of sales processes and methodologies.
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Strong problem-solving skills.
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Experiential creativity (crafting experiences).
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Focus on guest/client delight.
Personal Characteristics:
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Good interpersonal skills.
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Sense of urgency.
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Passionate about guest delight.
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Diligence and self-motivation to meet deadlines and maintain job performance.
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Willingness and ability to share information and inspire others.
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Strong communication skills (verbal, written, reporting, and body language).
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Time management.
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Teamwork and interpersonal skills.
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Conflict management and resolution.
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Attention to detail.
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Administrative and organizational skills.
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Proficiency in P-drive navigation and paperless filing.
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Speed reading and typing skills.
Previous Work Experience Required:
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Minimum of 3 – 5 years of previous tour consulting experience.
Package:
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Competitive market-related salary.
To Apply: Please submit your CV today
Please Note: Due to high volumes of applications received, if you do not receive correspondence within 7 working days, please consider your application unsuccessful. You are welcome to apply for any other positions that may be advertised in the future.
