Spoor & Fisher is a leading intellectual property law firm in Africa, with a global reach and a reputation for excellence. We are looking for a Document Management System (DMS) Administrator to join our dynamic IT team and take ownership of our Document Management System (iManage).
Qualification and Experience
- At least a Matric or NQF equivalent (NQF Level 4).
- A minimum of 2-3 years iManage document management experience
- Relevant iManage certification
Knowldge and Skills
- Desktop support skills - Windows 10 & 11 & Office 365
- Microsoft Windows Server 2012, 2016, 2019 and 2022 knowledge
- Knowledge of SQL & T SQL queries
- Knowledge of SQL & T SQL queries
- DMS administration and support skills
- Good written and verbal communication skills
- A sound work ethic (working with confidential information)
- Able to collaborate with a team.
- Analytical thinking and problem-solving skills.
- Willingness and availability to work after hours on a regular basis to meet deadlines and business requirements.
Strong attention to detail
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- Administer and maintain all infrastructure and systems for the iManage Document Management System.
- Provide training and support for users and helpdesk staff for the iManage Document Management System.
- Monitoring and developing integration with other systems where needed in collaboration with various vendors.
- Maintaining current standard operating procedures and developing new standard operating procedures for users and support staff where required in accordance with best practices.
- Liaising with various vendors for third-party support, and licensing for the iManage Document Management System.
- 3rd Level user support for the iManage Document Management System.
- Co-ordinating projects related to the iManage Document Management System.
- Assisting and maintaining iManage SQL Services and queries.
- Maintenance and testing of system.
- Monthly reporting.