Build your place. Build your expertise.
Join South Africa's leading fashion retailer and become part of a business and team where consistency, expertise and long-term contribution matter. An opportunity exists for a Retail Operations Admin & Risk Manager.
The Retail Operations Admin & Risk Manager is responsible for the effective planning, execution, and governance of operational risk, safety, and support services across the retail store network. The role ensures that stores operate in a safe, compliant, cost-effective, and well-controlled environment through the management of risk-related services, supplier contracts, budgets, and operational reporting.
This position is based at our head office in Cape Town.
- Managing the EAS requirements for all stores
- Managing the annual Fire and Safety business requirements for all stores
- Managing the multiple operational Guarding requirements and guarding supplier contracts, performance and relationships
- Managing the multiple operational Cleaning requirements and cleaning supplier contracts, performance and relationships (including Pest and Hygiene)
- Managing the multiple operational Cash in Transit (CIT) requirements and supplier contracts, performance and relationships Coordinating business requirements for stores Alarming and CCTV
- Managing a small team to ensure that all store services are in place and that all service invoicing, journals and accruals are actioned and updated timeously
- Ad hoc business reporting related to financial results and operational metrics
- Managing the budgeting process for risk requirements for all stores (namely guarding, CIT, cleaning, hygiene, pest and fire contracts) Managing the operations Insurance requirements, supplier relationship and all claims
- Chairing weekly and monthly operational meetings and steerco committees
- Ad hoc operational projects
QUALIFICATIONS
- Matric
- Business Science or Bcom degree
EXPERIENCE / KNOWLEDGE
- 5 to 7 years’ relevant admin and retail risk experience
- Minimum 5 years of management experience
- Retail experience an advantage
TECHNICAL
- MS office
- Excellent MS Excel skills an advantage
- Power BI reporting capabilities an advantage
- Excellent analytics skills
- Good writing skills advantageous
- Excellent administrative skills
- Excellent numeracy skills
- Excellent coordination skills
BEHAVIOURAL
- Energetic, Self-driven and motivated
- A sense of urgency is required
- Attention to detail
- Customer centric
- Good communicator
- Team player & flexible to highly dynamic environment
- Process orientated
- Hard-working
- Able to Multitask
- Passionate about risk technology
