Purpose of the Role
To provide customers with cellular services and products in order to satisfy customer requirements and maximize the Business Units profitability
Key Outputs
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Maximise the profitability of the Business Unit by achieving individual contracts targets.
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Promote contract products to customers in order to maximise the value and profitability of the Business Unit
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Action the contracts applications process in line with required process
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Deal with customers in a customer centric manner
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Effective self-management and teamwork
Minimum Requirements
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Matric
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1 – 2 years working experience in the retail industry
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Contracts Services product knowledge
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Risk management
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MS Office Proficiency
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Written and verbal communication skills
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Interpersonal skills
Skills & Knowledge
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Management Information Systems
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SAP Systems, Vodacom C3D, M2, MTN Ilula & OMS, Telkom CRM , AVS, PayJoy & Vumatel
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Credit Services Sales Acumen
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In-depth knowledge of IC Polices, Practices, Processes and Procedures
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IC Business Operating Model
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Expressed and implied ethical responsibilities
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Team work
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Customer Service orientated
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Attention to detail
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Telephone etiquette
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Target driven
