Career Growth Hospitality Recruitment is looking for an experienced Receptionist. You will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. You will be responsible for handling inquiries, processing bookings, and addressing guest needs to ensure a pleasant and memorable stay.
To be successful in this role, you will need previous experience in a 5* hotel, excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel.
Receptionist Responsibilities:
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Greet guests upon arrival with a warm and professional manner.
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Check-in guests, ensuring all details are accurate and payments are processed.
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Manage phone calls, emails, and online inquiries regarding reservations and general information.
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Handle guest check-outs, processing payments and issuing invoices.
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Maintain accurate records of room bookings, ensuring efficient room allocation.
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Assist guests with special requests, such as booking transportation or recommending local attractions.
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Handle guest complaints or concerns with professionalism and resolve issues promptly.
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Coordinate with housekeeping and maintenance to ensure rooms are ready for guest check-ins.
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Maintain the reception area, ensuring it is clean, organized, and welcoming.
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Provide information on hotel services, local events, and nearby points of interest.
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Monitor room availability and upsell additional services to guests when appropriate.
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Ensure all hotel policies and procedures are followed.
Receptionist Requirements:
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Previous experience as a Receptionist in a luxury 5* hotel (essential)
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Strong communication and interpersonal skills.
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Ability to handle pressure and maintain a positive attitude.
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Proficient in basic computer applications and OPERA.
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Excellent problem-solving skills and attention to detail.
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Flexibility to work shifts, including nights, weekends, and holidays.
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A customer-centric approach and a passion for delivering exceptional service.
