Position title : OPERATIONS MANAGER
Position reports to : INLAND FACILITIES MANAGER
Business Unit : PROPERTY MANAGEMENT
Main purpose / objective of the position:
Manage the successful delivery of an integrated Facilities Management solution to the client in line with the Service Level Agreement (SLA).
Oversee activities of service and maintenance contractors and staff, execution of building related activities as predetermined by the General Manager/Key Account Manager.
Establish and maintain mutually beneficial relationships with tenants and service contractors; assist to co-ordinate repairs, revamps and tenant installations; carry out inspections and general building maintenance.
Decision making authority: This position has the ability to:
Decisions are based on knowledge of theory and systems. Required to choose from a limited array of routines or rules at his/her disposal. Works within specific prescribed policies and guidelines which includes:
- Procure building services
- Issues order for maintenance work
- Recommendation for the termination of service contracts
- Decision making in emergency situations
- Compliance of facilities to OHSA & other statutory requirements
- Approval of standard services rendered
Experience / Education:
Required:
Built Environment/Building Science/Project Management/Construction Management or similar technical tertiary qualification.
Two years practical experience in the facilities management industry.
Or Minimum Grade 12 with extensive experience in Electrical, Mechanical or Construction background and technical skills.
Preferred:
Experience within the Facilities Management field is preferable
Built Environment or similar technical tertiary qualification
Skills required:
Quality/standards awareness and implementation
Basic contract management
Planning, Co-ordination and Organizing
Budgeting and Financial Management
IT Literacy – MS Office, MS Excel / MDA / SAP
Networking
Driver’s license.
Strong people management skills and experience
Excellent written and verbal communication skills
Interface / relationships with:
Internal: Procurement, various on-site departments, Technical Team, Senior Management
External: Contractors, Landlord, Tenants
