A recently renovated luxurious 4* Hotel situated on a Wine Estate in Stellenbosch, is searching for an EXPERIENCED Reservationist. Applicant's should have at least 3 years' experience within 4 / 5* Hotels within the Reservations Department, a Hospitality diploma or similar and show a stable work history. Working hours from 8am - 5pm with stand in for reception from time to time.
SCOPE AND PURPOSE OF JOB
Responds to communications from guests, travel agents, and referral networks concerning both accommodation and function/conference reservations. Creates and maintains reservations records accordingly.
DUTIES WILL INCLUDE, BUT NOT LIMITED TO:
- Processes accommodation reservations, by email, telephone or central reservation systems referrals.
• Respond within 24 hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up • Knows the type of rooms available as well as the location and layout
- Know the selling status, rate and benefits of all packages
- Ensure accurate follow up and communication both internally and to the guest/client
- Prepares letters of confirmation
- Prepare all typed materials like quotations, contracts, change forms and all other required inter-departmental forms accurately
- Processes cancellations and modifications and promptly relays this information when required
- Understands the Lodge’s policy on guaranteed reservations and no-shows, and implements actions when so required
- Processes advance deposits on reservations, and monitors advance deposit requirements
• Tracks future room availability on the basis of reservations • Handles daily correspondence. Responds to inquiries and makes reservations as needed. Making arrangements for clients travel programs where required
- To liaise closely with management regarding forthcoming VIP’s and group arrivals and to update them weekly on the day of arrival regarding expected times of arrival and departure, special request etc. To produce and highlight the VIP arrivals as well as other arrivals to ensure a detailed list is provided for each department.
- To monitor, control and keep executive management aware of any possible double/overbooking situation of the Lodge, with the intention of achieving the highest possible occupancies, whilst securing and protecting guest loyalty to the Lodge.
- To be responsible for the data input on the Lodge System and to update or amend the data where necessary.
- To carry out ongoing checks on the availability screen ensuring the maximum inventory is available at all times.
- To be responsible for submitting daily reports and monthly reports in a timeously manner.
- Communicates reservation information to the front desk, and prepares expected arrival list for front office use
- To be aware of all front office procedures and assist with reception duties when required
- Makes sure that files are kept up to date
- The reservations office is to always be tidy and staff are responsible for their work stations.
Any other reasonable requests made by management
- Applicants must be familiar with APEX PMS or similar PMS
- ONLY CANDIDATES WITH THEIR OWN TRANSPORT WILL BE CONSIDERED
- Candidates already living in the Stellenbosch area and close surrounds are preferred.
PLEASE ONLY APPLY FOR THIS POSITION IF YOU MEET ALL OUR CLIENT'S REQUIREMENTS
Applicants are requested to submit a complete, up to date CV showing:
1. Details of all previous employment, Company Name, Positions held and exact start & end dates (most recent position first)
2. Reasons for having left all previous positions
3. Written references or irrevocable proof of employment from previous employers,
4. Proof of High School Education and all tertiary qualifications
5 . A recent colour profile photo.
6. Current notice period / Availability & current salary
Due to the large amount of Applications we receive, we are unfortunately only able to respond to those Candidates who meet all of our Client's specific requirements
